Refund policy

1. Flowers & Floral Products

Due to the perishable nature of flowers, all flower sales are final, and we do not accept returns or offer refunds once the order has been delivered. Refunds or replacements are considered only in cases of proven damage or quality issues caused during delivery, and must be reported within 24 hours of receipt. If you contact us outside of working hours, please leave a message with your contact details, and we will respond as soon as possible.

If an issue cannot be resolved, we may offer store credit at our discretion. Refunds are not provided based on personal taste, preference, or "not my style".

Once delivered, it is the customer's responsibility to properly care for the flowers (cutting stems, changing water every two days, and following care instructions) to ensure longevity. Issues arising from improper care are not eligible for refunds or replacements.

Let's FlowerUP reserves the right to substitute certain flowers without prior consultation. This is in case of out of stock or seasonality. Let's FlowerUP will always do its best to meet the floral style and floral selection for every bouquet when possible.

It is the sender's responsibility to ensure that the recipient will be available at the selected delivery address, date, and time. If the recipient is unavailable (e.g. leaves work early, is out of town, or not present at the delivery address), this does not qualify for a refund or exchange, as the delivery service has been fulfilled as requested. We do not call ahead to ensure someone is home, so as not to spoil surprises, unless it was agreed up front.

2. Workshops (Offline, In-Person)

Registrations for in-person workshops can be cancelled or rescheduled up to 72 hours before the scheduled start of the event. Cancellation requests made within 72 hours before the event, or after the event has started, are not eligible for a refund, as preparations, materials, and organizational arrangements have already been made. This cancellation right applies exclusively to offline events with a fixed date and time.

We understand that unexpected situations may arise, and we will always try to accommodate them within the notice period when possible. This policy helps us ensure a smooth and high-quality experience for all participants.

3. Tours & Offline Courses

Cancellations for tours and offline courses (such as Floral Intensive) are accepted up to 10 days before the scheduled date. Cancellations made within 10 days of the start date are non-refundable, as bookings, logistics, flowers, and partner arrangements are confirmed in advance.

4. Online Courses

For online courses, digital products, and any content delivered digitally, the right of withdrawal does not apply once access to the digital content has been granted, provided that the consumer has expressly agreed to immediate access and acknowledged the loss of the right of withdrawal at the time of purchase. Accordingly, all purchases of digital products and online courses are final once payment has been completed and access has been provided. 

If Amsterdam Flower School cancels or reschedules an offline workshop or masterclass, participants will be informed without delay and may choose between transferring their participation to a new date or receiving a full refund.